Support & Help

We're here to help you get the most out of Lleven.

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Email Support

Get help via email

support@lleven.ai

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Live Chat

Chat with our team

Available 9am-5pm GMT

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Twitter

Follow us for updates

@lleven_ai

Frequently Asked Questions

How do I upload my Mobile Money statement?

Export your statement from your Mobile Money app as a PDF, then upload it through our secure upload portal. We support statements from MTN, Vodafone, and AirtelTigo.

Is my financial data secure?

Absolutely. We use bank-level encryption for all data transmission and storage. Your statements are processed securely and never shared with third parties. You can also use our 'Share Safe' mode to blur sensitive amounts when sharing.

What file formats do you support?

We currently support PDF format. Most Mobile Money providers allow you to export statements in this format from their apps or web portals.

How accurate is the AI categorization?

Our AI achieves high accuracy by learning from transaction patterns, merchant names, and reference codes. You can always manually adjust categories if needed, and the system learns from your corrections.

Is there a mobile app?

We're currently in beta on web, with native iOS and Android apps coming soon. Join our waitlist to be notified when the mobile app launches!

Need More Help?

Check out our documentation or reach out directly.

Contact Support